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Privacy

What information is collected?

The Click website and online chat has been designed to be able to be used completely anonymously and we operate on a data minimisation principle in line with GDPR.

You do not need to register, give a name, email or telephone number to access either the website, app or online chat functions and support.

Online Chat

The live chat function has been designed to collect no identifiable information. When you use the online chat you will be automatically assigned an anonymous user ID. This will be randomly assigned each time you use the chat.

Contact form referrals

The referral contact form has been designed to collect only essential information about you to be able to make a referral for one-to-one support.

Referrals to external organisations

If you request a referral to be made on your behalf to an external organisation, we will take only essential information about you to be able to make this referral. This information will be stored in accordance with the GDPR Regulations and destroyed within 3 months from the date of the referral.

Your Voice – Feedback and Your Story contact forms

These have been set up to allow you to feedback and submit stories anonymously e.g. no name or email is required. There will be no identifiable data attached to these forms unless you have voluntarily included an email contact to be able to receive a response to your feedback.

Do I need to give my personal details?

No. We will never ask you for personal details. The Click service and online chat has been designed so you can use it completely anonymously. You don’t need to register or give us a name, email address or phone number to access either the website, app or online chat. When you use the online chat you will be automatically assigned an anonymous user ID.

At no point do you need to give us any personal information at all if you don’t want to.

If you would like us to make a referral on your behalf we would need to take some details then but only required information would be taken in order to make the referral and this is entirely voluntary (see Data Protection and Information Sharing below for more information).

How is any information used?

Personal information collected to make referrals on your behalf will be used for this sole purpose and will never be passed to any external or third party organisations without your consent.

The only time we would share personal information is:

  • If you give us permission to speak to another service e.g. to make a referral on your behalf
  • If we have concerns that someone is at risk of serious harm
  • If we believe that someone visiting, living or working in a premises where sex work takes place is under the age of 18.

The website collects anonymised google analytics data regarding website and app use for monitoring and evaluation purposes (for more info see ‘Cookies’ below).

You're Voice

If you submit a story or feedback through the Your Voice section, you are agreeing that this may be used anonymously on the Click website. app or other Click publications or communications materials and used to inform reporting and research. You have the option to submit stories anonymously but if you do not, these will always be checked for any potential personal identifying details and these would be removed before any publication of the story.

How is data stored?

Our website and online chat are hosted in the UK and so no data will ever be transferred outside of the European Economic Area (“the EEA”). The server location includes firewall protection and secure monitoring software which generates alerts in the event of a hack attempt or the detection of malware.

Online Chat

No record of the online chat transcripts are ever saved. As soon as an online chat has been finished and the window is closed it is immediately deleted from the servers.

Contact form referrals

Personal information collected to make an internal referral to a Click Women's Worker will be stored in accordance with GDPR Regulations. Click provides one-to-one personalised support via Click Women's Workers working across Scotland within Click partnership organisations. For this purpose a referral made to Click will be assigned to the Click Women's Worker in the partner organisation most local to you. For more information on the partner organisations go to About Us.

Referrals to external organisations

Any personal information collected to make external referrals on your behalf is stored in accordance with GDPR Regulations and destroyed within 3 months from the date of the referral.

Your Voice – Feedback and Your Story contact forms

If you submit a story or feedback form which includes personal data this will be stored in accordance with the GDPR Regulations.

Information Sharing

If you do voluntarily share personal information with us, we will not share this information with any other service. The only time we would share personal information is:

  • If you give us permission to speak to another service e.g. to make a referral on your behalf
  • If we have concerns that someone is at risk of serious harm
  • If we believe that someone visiting, living or working in a premises where sex work takes place is under the age of 18.

If we have to break confidentiality due to concerns about risk of harm we will always try to discuss this with you first but please feel free to ask us if you have any questions or concerns.

Access to your information

You have the right to request a copy of the information that we hold about you or request that any information about you is destroyed. If you would like a copy of some, or all of your personal information or would like us to destroy any information we have, please email us at click@sacro.org.uk.

Cookies

Cookies are small text files, stored on your computer to help us remember things like your preferences or to help us find out how many people are accessing our site. This information is really important to us.

If you're concerned about cookies, we recommend that you change your browser settings to disable them - either for this site or for everything. But you should be aware that this means many functions of sites, such as online shops or most sites where you log in, won't work anymore. You can find out how to turn off cookies at allaboutcookies.org.

We also use Google's Analytics service to collect really important information on how many of you are visiting our site. If you don't want this information to be passed on, you can opt out of Google Analytics.

Contact Us

If you have any queries concerning this Privacy Policy, your personal information or any questions on our use of the information, please email us at click@sacro.org.uk or write to us: Click, Sacro, 29 Albany Street, Edinburgh, EH1 3QN.

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